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FAQs
What is laser engraving?
Laser engraving uses a precision laser to permanently etch designs, text, or images into a surface. At Odyssey Laser Engraving, we specialize in engraving natural wood and other materials to create personalized gifts and keepsakes that are both beautiful and long-lasting.
What types of products do you offer?
We create a variety of custom engraved items including:
- Personalized ornaments
- Cutting boards
- Charcuterie boards
- Custom gifts
- Pet memorial pieces
- Family name signs
- Holiday keepsakes
If you have a special idea, we’re happy to discuss custom projects.
What materials do you use?
We work primarily with high-quality natural materials such as:
- Walnut
- Maple
- Acacia wood
- Sapele
- Other premium hardwoods
Each piece of wood is unique, which means every engraved item has its own natural grain and character.
Can I request a custom design?
Yes! Custom work is one of our specialties. Whether you have a specific design, a pet photo, a family name, or a meaningful message you’d like engraved, we can work with you to create something truly special.
Can you engrave photos?
Yes. We can engrave photos, including pet portraits, onto wood. For the best results, we recommend clear, high-resolution images with good lighting and contrast.
How long does it take to complete an order?
Production time depends on the item and level of customization. Most orders are completed within 3–7 business days, plus shipping time.
For larger or highly customized orders, we will provide an estimated timeline.
Are your products handmade?
Yes. Every item is designed, engraved, and finished with care in our workshop. Because we work with natural wood, no two pieces are exactly the same, making each item unique.
Do you offer bulk or corporate orders?
Yes, we can accommodate bulk orders for:
- Corporate gifts
- Client appreciation gifts
- Weddings
- Events
- Holiday gifts
Please contact us to discuss pricing and timelines.
Do you accept returns or exchanges?
Because most of our items are custom-made, we typically do not accept returns. However, if there is an issue with your order, please contact us and we will do our best to make it right.
How do I place a custom order?
You can place a custom order by:
- Messaging us through Etsy
- Contacting us directly through our website
- Emailing us with your design idea
Please include any details, images, names, or dates you would like engraved.
Do you ship nationwide?
Yes, we ship across the United States. Shipping times may vary depending on your location and the time of year.
How should I care for engraved wood products?
To keep your engraved wood items looking their best:
- Hand wash cutting boards only
- Do not soak or place in the dishwasher
- Occasionally condition wood with food-safe mineral oil
This will help preserve the wood and engraving for years to come.